On the 27th April 2009 I was getting frustrated that there seemed to be no progress and no communication from Burke Bros about our missing boxes or the damage caused to our possessions resulting from their negligent packing. I fired off the following email with ‘Update Needed’ as the subject…
Hi Jacqueline,
Here is a link to the video I mentioned in my previous email…
http://www.youtube.com/watch?v=1JweAFJsF3U
Has there been any progress in finding our missing boxes. All my daughters clothes, shoes etc. are missing and she is extremely upset. I’d like to know one way or the other where we stand with this.
I’d also like to know what Burke Bros intend to do about all the other items that were uninsured and have been damaged due to mishandling and a failure to pack things properly. Burke Bros failed to do the job they promised to do and did not meet basic professional standards.
Watch the video and tell me if you think that is acceptable packing. Burke Bros failed to deliver on their promises and failed to meet basic standards and we should not be out of pocket the way our possessions were mistreated.
Chris O’Connor