I’ve covered previously what happened the day our possessions were finally delivered to us. Quite honestly I think it is highly unlikely that anyone would have contacted us about the delivery. I had to do all the chasing and was finally told that the lorry had left a couple of days ago and was on it’s way to us! If I hadn’t have rung then the first I would have known would have been when the driver turned up at my door probably!
I’ve pasted below the email that I sent to Burke Bros after I managed to calm down a bit after finding 2 boxes missing and the disgraceful way Burke Bros had treated our possessions (those that actually got to us!).
Hi Jaqueline,
Burke Bros were recommended to us, which played a large part in my decision to use you. I was also impressed with Ben Hingley, particularly when he told me the apparent care with which our goods would be packed and transported.
Today they finally arrived at our house and I have to say that I am both shocked and disappointed with the way things have been packed, the resultant damage to our goods, and the fact that we are missing 2 boxes, which appear to be all my daughters clothes and personal posessions.
I sent a fax to Burke Bros stating that I had an LCD TV so that a suitable box could be brought to pack it in. It appears that your people have simply wrapped it in a couple of sheets of flimsy cardboard instead of using a proper box. When the TV was brought in there was no packaging around the bottom, leaving the stand and bottom of the TV exposed. The guy who delivered it told me that it was like that at the bottom (of a cage or some sort of container) with other things piled on top of it. I haven’t unwrapped the remaining cardboard but I can tell you now that I will be making a claim for the TV as the weight of whatever was put on top of it, combined with the flimsy (now non-existant) packaging has cause the base to buckle under the weight. The TV will now no longer stand flat as the base is so warped. It also looks like it has been bent backwards.
I could go on about the scratches and damages to other items, but I will wait until we have had a chance to assess the full extent of the damage. The way the things were packed was an absolute disgrace. There were things such as computers packed with no padding or protection, and a lot of scratches on items due to stuff being dumped in together with no wrapping or protection around them.
We paid for insurance but were never sent any paperwork for this. Please would you send me whatever I need to make a claim.
I would be grateful if you could track down the two missing boxes containing my daughters clothes, shoes, and personal possessions. Many of the items in those boxes are of sentimental value and cannot be replaced.
We have a 7 hour time difference, so if I haven’t got an email reply by tomorrow morning (my time) then I will phone to find out what is happening.
Thanks
Chris O’Connor