At the end of my tether with Burke Bros, STILL having not had a single reply to any question about what they intend to do about my possessions that they lost and damaged (possessions that, as I showed in my previous post, Burke Bros are legally obliged to pay for), I emailed Gary Burke.
I assume that Gary must talk to his brother and therefore should be aware of my situation. I wanted to know why Chris Burke was ignoring me? Why were Burke Bros admitting to me that their packing was ’sub-standard’, yet failing to meet their contractual obligations to pay out when loss or damage has resulted from their negligence?
I’ve made him aware of this site and that I will continue posting as I feel it only right to alert others to my experiences, as I would hate for anyone else to have to lose or have items damaged that mean a lot to them in the way that we have.
And finally, I promised Gary Burke that if the matter was not sorted out promptly then I would be taking legal action against them.
I was pleased to see a prompt reply from Gary Burke, although it offered nothing new other than a promise that Chris Burke would be contacting me ‘in the next few days’. He is apparently overseas at the moment, which may explain why he hasn’t contacted me in the last few days, but does little to explain away his failure to respond to my questions over the last few weeks!
Apparently they are doing investigations. If that is true then when why has Chris Burke (or any one else from Burke Bros) not bothered to tell me ? And didn’t they already do these investigations in the days immediately follow me reporting boxes lost? So, did they not investigate properly the first time? And how much investigation do they need to do when it was Burke Bros own staff that packed our possessions and damaged them!