Jul
Removal Insurance
Well, here we are, months later and we are STILL no closer to getting our problems resolved!
Chris Burke at Burke Bros assured me that the insurance company that were dealing with the loss and damage to the items that we insured would also be dealing with the loss and damage to the items that we did not insure.
Here is the relevant line from his email sent on 4th June 2009…
Furthermore, in respect of any items you failed to insure, insurers will still give this consideration under our common legal liability conditions.
And by the way Chris Burke, I didn’t “fail” to insure the other items, we chose to insure only certain high value items as we believed we were moving with a reputable and trustworthy company that would treat our possessions with respect and care. Our only mistake was trusting Burke Bros.
If you have read the other posts on this site then you will know that I had been hammering away at Chris Burke in an attempt to get him to answer the very simple question of what Burke Bros intended to do about the uninsured losses and damages that we had suffered as a result of their negligence. And after weeks of asking, and weeks of him ignoring me, that was his answer. It would all be dealt with by the insurance company coming to look at the items that were covered by insurance. Somehow that didn’t seem quite right to me. I mean an insurance company is in the business of paying out for items that are insured – not ones that aren’t insured!
Well, guess what? After all those weeks of asking Chris Burke about this, and finally getting an answer out of him, it appears that he lied! Ok, I’ll give him the benefit of the doubt and assume that maybe he just didn’t know what he was talking about, because as I suspected, the insurance company only want to know about the items that were insured – and not the uninsured ones.
So, I’m back at square one.
The insurance company don’t want to know about the items that were lost and damaged unless they were covered under their policy. And the Burke Bros contract stipulates that Burke Bros are liable for ANY loss or damage resulting from their negligence – yet they won’t talk to me or give me any information about how I go about claiming!
I’ve got more about this in tomorrows post. At the moment we are seriously out of pocket and there appears to be no end in sight. The fight goes on.