May
This Is What Burke Bros Promise In Their Contract – But Are Trying To Pretend It Doesn’t Exist!
On the back of the acceptance sheet that Burke Bros ask you to sign and send back to them is their terms and conditions, with no mention of the fact that they are there or anything to draw your attention to them. But they ARE there.
I’ve got to admit that I at least have an excuse for not noticing them, and I didn’t notice them until later, after everything had already left our house. In fact I didn’t even get around to reading them until we completed our move to Canada and we discovered that Burke Bros had lost and damaged our possessions. Then I read them!
What is interesting is that while I have an excuse for not realising they were on the back of the acceptance form, I don’t think Burke Bros have any such excuse – they wrote the terms and conditions and they put them there!
Here is the relevant section of those terms and conditions (written by Burke Bros) that I have been repeatedly asking them about, only to be ignored each time…
Burke Bros terms and conditions - They promise to pay up if they lose or damage your possessions - except they don't!
And just in case Burke Bros are having trouble reading their own small print let me remind them of what THEY promised ME…
“In the event of our negligence or breach of contract resulting in loss or damage to your goods, we will pay a sum equivalent to the cost of the repair or replacement whichever is the smaller sum up to a maximum of £40 for any one item”
Chris Burke has consistently ignored every request I have made for information on how to claim for these items despite my numerous requests and the fact that I have stated that we want this resolved quickly. He has however emailed me in connection with the insurance that I took out (he had to as the insurance claim gets passed on by him to the insurance company). In one of his emails he stated…
In respect of the quality of packing, please accept my apologies but unfortunately Dean (the youngest of the men who packed your goods) is longer with the Company and his colleague is adamant that Dean was responsible for the poor packing.
and again further down the same email…
please accept my apologies for the losses and sub standard packing.
So Chris Burke, if you accept that the packing was poor and sub-standard then why are you ignoring me and why are you refusing to honour the guarantee you make in your own contract?