Well, it’s Wednesday 3rd June. I was told that Chris Burke would be contacting me to let me know what was happening. That was what Gary Burke said in his email dated 28th May. Here I am a week later and I haven’t heard a thing from anyone. Thats the way it seems to be with Burke Bros though. They clearly haven’t got a clue when it comes to customer service. I mean how hard would it be to send me an email – even one just acknowledging my previous emails!
So, as Gary Burke was the person who said that Chris Burke would be contacting me, I got back to Gary to let him know that I STILL hadn’t heard anything from Chris Burke.
Here is the email I sent him…
Gary,
Clearly our predicament is extremely low down on your brother’s list of priorities, however, it is not on ours. It is now about a week since I emailed you, and I still have not had any contact from Chris Burke.
I have been patient.
I have taken into account that he probably had some things to do on Monday when he got back into the office.
But it is now the end of Wednesday and I STILL have not had ANY contact (EVER) from your brother regarding what Burke Bros intend to do regarding the uninsured losses and damages caused by Burke Bros negligence.
I’d also like to clear up what appears to be some confusion in your reply to me…
>>as you have explained that items have not arrived and that you didnt take out insurance this is why Chris is handling your file himself.
We did take out insurance. That is why we have filed an insurance claim for those items covered by the insurance. However, we did not insure everything that we sent. Both my wife and I were convinced that we were dealing with a reputable company. A company that we believed would handle our possessions with care. My wife’s view was that if we needed to insure EVERY single item that we were sending in case they got lost or damaged by the removal company then we really needed to ask ourselves if we were using the right company! And we were so convinced by Ben Hingley that Burke Bros WERE the right company and WOULD look after our things that we only insured mainly items where a high replacement cost would be incurred. And can I also point out that we never received any paperwork from Burke Bros regarding insurance, either before or after taking it out. I (obviously mistakenly) thought that I could just take out something like £30,000 worth of insurance, but it was only when I rang to pay that I was told that I couldn’t do that. I was informed that everything we wished to have insured would have to be itemised, with a value next to it. At that point we had no time left to itemise and place a value against everything, so we just picked certain items. Had we been in possession of the facts beforehand then we may have done things differently.
And can I just point out that insurance is meant to cover ACCIDENTAL loss or damage. It is not meant to be there to compensate for professional negligence or incompetence. An awful lot of our possessions were damaged as a result of just being thrown into boxes without any regard as to what they were, how breakable they were, or what would happen to them. None of them were wrapped or protected. I paid Burke Bros for professional packing – and I didn’t get it.
Unlike Burke Bros, when I say I am going to do something I keep my word. In my previous email to you I stated…
>>You can find my web site as http://www.burke-bros-international-movers-review.com <http://www.burke-bros-international-movers-review.com/> . This site will be getting updated with fresh content on a daily basis. I should also point out that I am a professional Search Engine Marketing consultant and can assure you that this site WILL rank above yours in Google in the near future for any searches on ‘Burke Bros’.
The site is now appearing on page 1 of Google for certain keywords, and will both continue to rise as well as have page 1 rankings for a much wider range of terms.
Your company has given me extremely bad service, destroyed a lot of my families possessions, many treasured childhood toys, and lost a fortune in computer equipment. It would be on my conscience if I later found out the same thing had happened to someone else, and I had said nothing. From what I can see nothing has changed at Burke Bros. The bad service continues. As I previously said, your brother has ignored every question I have asked about the uninsured losses and continues to do so. I appreciate he must be busy but it is not only appalling customer service, it is also extremely rude.
I STILL await his reply, and information on how to claim for these losses and damages.
Chris O’Connor
I’ll give Gary his due, he at least replies, and on both occasions it has been pretty promptly. It’s a shame his brother can’t take a leaf out of his book!
Here is Gary’s reply…
Chris
I spoke to Chris B on monday and he said that your claim was being dealt with and that he had replied to you.
Currently I am away from the office but have forwarded your latest mail to Chris in the last minutes so that he can liase directly as communication is breaking down somewhere and sorry that you have had to email myself.
I am assuming you will receive a reply although Chris said this was in hand prior to his recent overseas trip so I am a little puzzled and hopefully he will investigate further and reply.
Kind regards
Gary
Lets see how long it takes to hear from Chris Burke, given that I’ve been emailing and asking the same question, which he’s been ignoring, sinc around the 23rd April!